Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Carbon 12.011’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Carbon 12.011’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Chaussée de Tervuren, 155 – 1410 Waterloo - Belgium.
Our company registration number is RCN 93696 and our VAT number is BE 0473.578.447
The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Access to specific password protected areas, in accordance with the law, is permitted only to people professionally concerned by these areas, after registration of their data, checking and conferral of a password.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Belgium.
The visuals of the Products accessible on the Site do not have contractual value and are thus not opposable to Carbon 12011.
The Products are proposed by Carbon 12011 within the limit of stocks available. The responsibility for Carbon 12011 could not be committed by the Customer in the event of unavailability of a Product.
Carbon 12011 determines freely the evolution of the ranges and references of Products proposed on the Site. The information contained in the catalogues and prospectuses is given only as an indication by Carbon 12011.
Carbon 12011 thus reserves the possibility of ceasing the marketing of any Product proposed to the Customer appearing on the site or the commercial documents and/or of modifying at any time the characteristics of these Products, without the Customer being able to engage the responsibility of Carbon 12011 in this respect and/or to claim the payment of damages.
With the reception of any order, for the customers who make the request, Carbon 12011 will calculate the expenses of delivery of the Products to the address of delivery mentioned in the order.
The Customer will be informed of the price by an e-mail. The order will be validated when the Customer will proceed to the payment of the total price, i.e. of the Product added to the delivery charges.
Payment is made either online using a secure payment system or by bank transfer.
In case of payment by credit card, Carbon 12011 currently uses the most reliable secure systems available on the Internet. All your personal information is perfectly protected and encrypted before being transmitted to the processing centre of the establishments concerned. The responsibility for this encryption is borne by the payment intermediary.
The delivery period starts from the moment your package is dispatched from our warehouse. It corresponds to the time required by our service provider to send your package to the delivery address indicated when you placed your order. Deliveries will begin as soon as the production of the calendars is completed, i.e. from 01/11/2022.
Depending on your order, the delivery will be made on a pallet by truck or by boxes via Parcel service.
Carbon 12011 undertakes to deliver a Product in conformity with the Customer's order.
All complaints relating to the conformity of the Product must be brought to the attention of Carbon 12011, under penalty of inadmissibility, in writing, as soon as possible and at the latest within five (5) calendar days of receipt of the Products by the Customer. In order to be valid, any complaint must mention the references and dates of the corresponding order and delivery documents.
The returns of nonconforming Products are authorized and accepted only after prior written agreement of Carbon 12011. No unjustified return or take-back of Products may be demanded by the Customer. The Products must be returned to Carbon 12011 by the Customer, without having undergone any modifications, within fifteen (15) calendar days of Carbon 12011's recognition of the non-conformity.
The responsibility of Carbon 12011 is strictly limited to the replacement of the non-conforming Products or to the refund of the non-conforming Products, at their invoicing price excluding transport, with the exclusion of all damages.
Carbon 12011's liability shall in no event be engaged in the event of non-conformity of the Products with the standards and regulations that come into force after their delivery or in the event of deterioration or damage to the Products not attributable to Carbon 12011.